A lean approach to robotic process automation in banking

Automation is a concept that has been previously introduced in organizations as means to improve their processes. However, Robotic Process (RPA) an emerging method automate processes with software, which the industry calls robots. These robots perform repetitive and low-complexity tasks performed by humans front of computer known most commonly used feature company nowadays. Using Design Science Research methodology build up this article, it argued RPA being idly compared its full potential would entail using process improvement techniques before applying automation itself. Thus, article proposes new approach through use Lean techniques. This assesses two market leaders RPA. It suggests framework activities for are investing want take advantage capabilities currently offered technology. The majority demonstration proposal was carried out Portuguese private bank three Depending on different cases, had overall positive evaluation field or simulations. Comparing projects number resources (time, FTE) needed carry business processes, latter presented values were significantly lower and, consequently, satisfactory.